Refund policy

At Virasat chimes, every piece of jewellery passes through stringent quality checks before it leaves us. Because of the nature of fine jewellery and for hygiene reasons, our returns policy is simple and transparent. Please read the key points below.

Key points

Free standard shipping on Australian orders of AUD $75 or more. Jewellery cannot be returned or exchanged for change of mind. If your item is faulty, damaged or not as described, contact us within 7 days of delivery with photos or a short video and we will repair, replace or refund. Your rights under the Australian Consumer Law are never affected by this policy.

1. Change of mind

Due to the unique nature of our pieces and for hygiene purposes, items purchased from us cannot be returned or exchanged if you simply change your mind. Please check sizes, colours and product details carefully before ordering, or contact us at birringaman315@gmail.com and we will happily help.

2. Faulty, damaged or incorrect items

In the unlikely event that your order arrives faulty, damaged, or different to what you ordered, we will make it right.

Email birringaman315@gmail.com with your order number and clear photos or a short video showing the issue and the packaging. We ask that you contact us within 7 days of delivery so we can investigate promptly.
Our team will review your request and reply within 2 business days.
Depending on the case, the resolution will be a repair, replacement or refund. Where an item is faulty or not as described, we cover the return shipping cost.

We recommend inspecting your parcel for damage or tampering before signing for delivery, and keeping the original packaging until your order is confirmed as satisfactory.

3. Shipping costs

Australian orders of AUD $75 or more	Free standard shipping
Australian orders under AUD $75	Standard shipping rate shown at checkout
International orders	Flat rate shown at checkout

Original shipping charges are non-refundable unless your item is faulty, damaged or not as described. See our Shipping Policy for delivery timeframes.

4. Refunds

Approved refunds are issued to your original payment method.
Refunds are processed within 5 business days of approval. Your bank or card provider may take a further 3-10 business days to show the credit.
If your tracking shows no movement or delivery, contact us and we will investigate with the carrier.

5. Cancelling an order

Orders are dispatched the next business day. To cancel, email us as soon as possible with your order number. We can only cancel orders that have not yet been dispatched. See Payments, Cancellations & Disputes.

6. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.